FAQs
FAQ - Frequently Asked Questions
Q: Are you a factory or trading company?
A: We are a complete factory specializing in the production of dehydrated all Spice & Herbs. We handle the entire process from cleaning, processing, sterilization, to packing seeds, medical plants, dehydrated Onion, Dehydrated Garlic, and Egyptian Semi-Dry Dates.
Q: Do you have a production line?
A: Yes, we have a well-defined production line for herbs and spices. Here are the stages involved:
- Pre-cleaner: Primary cleaning to remove very fine and large-sized particles.
- Brusher: Crushing the materials to the desired specifications.
- Indented Cylinder: Separating the length stems.
- Sifter: Controlling the granules.
- Gravity separator: Removing heavy substances like stones and sand.
- Magnet: Eliminating iron particles.
- Metal detector: Detecting and removing iron, brass, and stainless steel.
- Scale: Weighing the products.
- Packing: Packaging the final products.
Q: What types of sterilization do you use?
A: We utilize various sterilization methods, including:
- Steam sterilization
- Ethylene oxide sterilization (ETO)
- Carbon dioxide (CO2) sterilization
- Irradiation sterilization
Q: Does the ZerOx system kill all insects?
A: Yes, the ZerOx system ensures the complete elimination of all insects. The extremely low oxygen levels in the treatment process guarantee that no insects, in any life stage from egg to adult, can survive. This treatment is 100% effective, natural, and safe for both your products and employees.
Q: What allergens are present in your facility?
A: We manufacture products containing allergens within our facility. However, we take precautions to identify, tag, and isolate these ingredients in storage. After processing products with allergenic ingredients, we conduct a thorough cleanup to prevent any cross-contamination. All ingredients are fully disclosed on our labels, enabling you to make informed decisions about allergens.
Q: Is your facility gluten-free?
A: While spices and herbs are naturally gluten-free, we only certify certain products as gluten-free (by GFCO) under the Q-Spice Co. We cannot claim gluten-free status for all our products, as even tiny amounts of gluten can be problematic. We acknowledge the possibility of trace amounts of gluten in our facility or the facilities of our suppliers.
Q: Do Q-Spice products contain genetically modified ingredients (GMOs)?
A: No, Q-Spice products are all certified organic, and being non-GMO is a requirement for organic certification.
Q: What is your MOQ (Minimum Order Quantity)?
A: Our minimum order quantity is one container, either 1x40 FCL or 1x20 FC.
Q: What is your delivery time/lead time?
A: Typically, we arrange shipments within 20-25 days.
Q: Can you send free samples?
A: Yes, we can provide free samples; however, the recipient needs to cover the express fee. If you have a courier account like DHL, we can arrange pickup from our office. We may also offer prepaid freight on our account to promote cooperation.
Q: How about the packing?
A: Our standard packing is usually above 20-25 kg. However, we can provide customized packing to meet your specific requirements.
Q: How long are your products valid for?
A: The validity of our products depends on the specific items you order.
Q: How do you guarantee quality?
A: We prioritize hygiene, machine maintenance, and employee training in compliance with standards such as HACCP and ISO9001. We can provide test reports upon request to ensure the quality of our products.
